We know that things happen from time to time and cancellations and changes may occur. G&O Commercial Cleaning requests cancellations for a scheduled service be cancelled/rescheduled the week prior to your scheduled service.
Cancelations MUST be 24 hours in advance. Any cancelations with less than 24 hours notice, will be charged a $75 fee. We do not guarantee that we can reschedule within the same week or week following.
If service is cancelled last minute or our team members show up for a job and no one is available or no key or code is provided, you will be charged for a full service cleaning.
Your satisfaction is very important to us. If you do have any problems with the service from our cleaners we need to hear from you within 24 hours of service in order to guarantee our work. We will send cleaners back to your establishment within 24 to 48 hours to re-clean the areas that were not cleaned to your satisfaction.
